Privacy Policy

Last Updated: November 2, 2026

At Inner G Complete Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the Inner G Complete Agency Platform, a proprietary software built and managed by Inner G Complete Agency.

1. HIPAA & Protected Health Information (PHI)

For clients in the healthcare, medical aesthetics, and wellness industries, we may handle Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

  • Business Associate Status: When Inner G Complete Agency provides services to a "Covered Entity," we act as a "Business Associate." Our handling of PHI is governed by a formal Business Associate Agreement (BAA) which must be executed prior to the transmission of any sensitive health data.
  • Technical Safeguards: For all HIPAA-governed environments, we implement rigorous safeguards including AES-256 data encryption at rest, TLS 1.2+ encryption in transit, Multi-Factor Authentication (MFA), and detailed audit logging.
  • Purpose-Bound Discovery: We do not use PHI for any purpose other than those explicitly specified in the client engagement or BAA. We do not sell or monetize PHI.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site.
  • Chat Conversations: When you use the AI chat on our site, we save the questions you ask and the answers it gives, so we can check its answers are correct and improve it. We do not save your IP address with them, and email addresses or phone numbers you type into the chat are removed before saving. If you are signed in, the conversation is linked to your account.
  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

Scope: This section covers information you give us directly and information our servers collect from your use of the site. It does not apply to data obtained from a connected third-party account — data from a connected TikTok or Google Business Profile account is used only for the specific, limited purposes described in Sections 4 and 5 below, and never for advertising.

  • Create and manage your account.
  • Deliver coupons, newsletters, and other information about promotions and the site, and show you relevant advertising based on your site activity and the contact details you provide. We do not use data obtained from a connected Google or TikTok account for advertising, and we do not use it to build advertising profiles.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the site.
  • Increase the efficiency and operation of the site.
  • Monitor and analyze usage and trends to improve your experience with the site.
  • Remember the videos you watch on ShearQuery Media while signed in, and the questions you ask our assistant about them, so it can answer about what you watched and suggest what to watch next. You can see and remove your watch history at any time at /account/watch-history. We never share your own viewing history with advertisers; anything we tell an advertiser about our audience is a total for a group of viewers.

4. Third-Party Social Media Integrations

Our Services allow you to connect third-party social media accounts, including TikTok, to sync and manage your content and analytics.

  • Information We Access: When you connect your TikTok account, we access your basic profile information (display name, avatar), account statistics (follower and heart counts), and your video content list via the TikTok Open API.
  • How We Use This Data: This information is used solely to provide integrated analytics, content drafting, and performance tracking within our platform.
  • Data Retention & Revocation: We store this information as long as your account is connected. You can disconnect your TikTok account at any time through our platform's Connectors page or by revoking access in your TikTok account settings. Upon disconnection, we will cease fetching new data and, upon request, delete previously synced content.

5. Google Business Profile Integration

If you own or manage a business listed on ShearQuery, you may optionally connect your Google Business Profile to verify your ownership of that listing. This connection is entirely voluntary — the platform is fully usable without it — and it is granted through Google's own consent screen, which shows you exactly what you are approving before you approve it.

  • Information We Access: With your permission, we use the Google Business Profile APIs (the business.manage scope) to read the business listings your Google account manages — the business name, address, phone number, website, opening hours, business categories, and Google's identifier for the place. We also read the email address of the connecting Google account so we can show you which account is connected. Through this connection we do not request or receive your Google password, your Gmail, your Drive files, your contacts, or any other Google data. (Connecting Gmail to send email is a separate, optional connection — see section 6.)
  • How We Use This Data: Solely to (a) confirm that you are the verified owner of a business listing on ShearQuery and link it to your account, (b) create your listing if the business is not in our directory yet, and (c) keep that listing's details accurate. We do not sell this data, share it with third parties for their own purposes, or use it for advertising or to build advertising profiles.
  • Data Storage: We store the business information listed above and the access and refresh tokens Google issues, so the connection can stay current without asking you to sign in repeatedly. Tokens are held server-side and are never exposed to browsers or to other users.
  • Data Retention & Revocation: We keep this information for as long as your account stays connected. You can disconnect at any time from your account page, or revoke our access directly at myaccount.google.com/permissions. On disconnection we stop fetching new data from Google and delete the stored tokens; on request we will delete the business information we synced from your profile.
  • Limited Use: Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

6. Gmail Integration (Sending Email)

ShearQuery members, such as agencies, may optionally connect their own Gmail account so that email they choose to send from ShearQuery — from the Conversations page, or by their AI assistant after asking them — goes out from their own Gmail address. This connection is entirely voluntary and is granted through Google's own consent screen.

  • Information We Access: With your permission, we use the Gmail API's send-only permission (the gmail.send scope) to send the individual emails you choose to send, and we read the email address and name of the connected Google account so we can show you which account is connected and put your name on the emails. We do not request permission to read, search, label, or delete your email, and we cannot see your inbox, your sent mail, your contacts, or any other Google data. Replies to your emails arrive in your Gmail inbox as usual; ShearQuery does not receive them.
  • How We Use This Data: Solely to send the emails you (or your assistant, with your approval) choose to send to your own contacts, and to keep a record of those emails in your ShearQuery account so you can see what was sent. We do not send email on your behalf for any other purpose, and we do not use this access for advertising, to build advertising profiles, for credit or lending decisions, or to train artificial-intelligence models.
  • Data Storage: We store the refresh token Google issues and the connected address and name, so you do not have to sign in again for every email. Tokens are held server-side and are never exposed to browsers or to other users. We keep a copy of each email you send through ShearQuery (recipient, subject and text) in your ShearQuery account.
  • Sharing: We do not sell Gmail data or share it with anyone. It is not transferred to third parties except as needed to send the email you asked to send, as required by law, or to protect against security threats. No person at ShearQuery reads it unless you ask us to help with a specific email, or as needed for security or the law.
  • Data Retention & Revocation: You can disconnect Gmail at any time from your account's Email sending page, or revoke our access at myaccount.google.com/permissions. On disconnection we revoke the token with Google and delete it; records of emails you already sent stay in your account until you delete them or ask us to.
  • Limited Use: ShearQuery's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

7. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Inner G Complete Agency
Email: support@agency.innergcomplete.com